Chennai, Tamil Nadu, in Computer and Mathematical Occupations
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TCS has been a great pioneer in feeding the fire ofYoung Techies like you. We are a global leader in the technology arena andthere-s nothing that can stop us from growing together.
Experience Range: 6-10 Yrs
What we arelooking for
Providing support to client on troubleshooting issues as per defined process
Maintaining IBM Endpoint Manager (BigFix) infrastructure documentation and procedures
Upgrade or manage the fixlet using BIGFIX, check the reports using BES web reports
Create the package and copy it to the task in the fixlet
Document all issues and generate reports detailing common problems and error trends
Explains the exact cause of problem and provided solutions to it.
Works on Mass Deployment on the machine with the Bigfix Console
BigFix 9.5.8 Installation, configuration and troubleshooting. Software Deployment and Patch Management
Fixlet Authoring: Automated many activities using BigFix. Wrote custom fixlets and task to automate and orchestrate different pieces of work. Efficiently used BigFix Baselines to reduce the overall effort required to perform the deployment. Created the required SOPs and Run books and guided the L2 and L1 team to perform the tasks.
Deploying Software's and Security Patches through IBM Endpoint Manager (BigFix)
Infrastructure Management and Server Patching
Responsible for maintaining the agreed SLA's of client's IT infrastructure supporting 24/7 environment
Preparing the Root Cause Analysis for any major issues
Additional knowledge on Monitoring tools like ITM \\ ITNM
Basicunderstanding of Tools usage
ITIL V4 Framework
Good Technical Communication and documentation
Awareness of industry's latest technology trends and applications
Ability to think strategically
Very strong client-facing and communication skills
·15 years of full-time education
·Minimum percentile of 50% in10th, 12th, UG & PG (if applicable)