Foundation Infrastructure Tower Lead

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Company: Exxonmobil Company India Pvt Ltd
Category: Installation, Maintenance, and Repair Occupations
Published on 2021-07-25 22:08:08
At our IT organization we are looking for a Tower Lead in the area of Foundation Infrastructure, which is a multidisciplinary role that stewards and interconnects Operations support for main products - network, network security, server, storage and backup - delivered by third-party Managed Service Providers (MSP) with key Stakeholders both for IT and for Business Clients ensuring quality service, timeliness and client excellence. Our ideal candidate has excellent verbal and written communication and presentation skills, is able to collaborate effectively and can actively work with teams having a customer focused mindset. Escalation contact for supported services for both ExxonMobil and MSP sides for work order and incident ticket resolutions, S&C items and Insufficient Database cases Responsible for typical escalation reasons like slow progression, lack of ownership, handover problems, or in case item owner is not specified or hard to identify On-demand Major Incident Review (MIR) participation Non-Major Problem Investigation (PBI) reviewer & endorser Endorse expedited change requests Approve for LANID and Access requests Review and endorse MSP exemption requests (before Service Delivery Mgr. approves) Facilitate Cross-Tower meetings (recurring or just one on-demand session) Safeguard compliance with established standards and controls Recommend process improvement opportunities and maximize the value of the services WHO ARE WE LOOKING FOR College / University degree and/or technical diploma in IT or relevant field General understanding of Problem and Change Management Processes Vendor Management Experience from an intercultural environment and virtual setup Familiarity with Agile practices (as life cycle methodologies) Technical knowledge of basic network (Cisco/Juniper Hubs, Routers, Switches, and Network Tools), server and backup and storage is an advantage General MS Offic, Sharepoint and Windows OS knowledge Excellent verbal and written communication and presentation skills Strong interpersonal skills and effective multi-cultural & virtual team work and collaboration Solid cusomer focused mindset Good problem solving, planning and analytical skills Eager and flexible to learn new things WHAT AWAITS YOU Attractive salary & benefits package Long term career perspective & range of opportunities at one of the largest companies in the world Variety of benefits supporting your health & wellbeing (e.g. life insurance, private health insurance contribution, private pension fund contribution) Flex Your Day opportunity, providing flexibility around where and when you work Relocation assistance for candidates from abroad Programs for parents & wellness elements (e.g. refreshments, ergo stretch breaks) Inspiring and diverse working teams Interesting, stimulating work environment in an international atmosphere Opportunities to enhance communication and language skills, job specific and broader trainings

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