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Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties.A Guest Service Associate is a person who is responsible for attending the guests and resolving their complaints and requests in a professional manner. He also takes care of providing excellent customer service to the guests from their arrival until their departure.A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.