Noida, Uttar Pradesh, in Computer and Mathematical Occupations
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The IT Asset management Process manager will be responsible for the execution and monitoring of the IT Asset and Configuration Management processes .
This role will ensure the successful tracking all IT assets globally as well as their configurations within the "CMDB" throughout their lifecycle.
This role will partner key IT stakeholders and supporting teams to ensure IT Asset and Configuration processes, policies and procedures are well understood, effective and operating within defined control limits.
Partner with the IT Asset and Configuration Global Process stakeholders to identify and recommend both process and technology automation improvements to the current state processes.
Establish and monitor quality controls supporting the IT Asset management processes and associated subprocesses.
Respond to IT Asset and configuration information inquiries ensuring information is timely and accurate.
Independently resolve tickets within SLA Adheres to standard operating procedures/work instructions.
Provides inputs to modify/update/design standard operating procedures / work instructions.
Follow the escalation process Follow the shift hand-over process Update the knowledge base.
Coaching freshers to be independent.
Coaching analysts for correct routing of tickets, capturing critical information Technically upgrade across versions of the environment when required.
Managing independent shifts.
Complies to regulatory requirements Participate in CoE meetings - sharing and acquiring knowledge Participate in Sev1/ Bridge calls.