IT Asset Management

Noida, Uttar Pradesh, in
Company: HyreFox
Category: Computer and Mathematical Occupations
Published on 2021-08-03 10:06:59

Job Description:

  • The IT Asset management Process manager will be responsible for the execution and monitoring of the IT Asset and Configuration Management processes .
  • This role will ensure the successful tracking all IT assets globally as well as their configurations within the "CMDB" throughout their lifecycle.
  • This role will partner key IT stakeholders and supporting teams to ensure IT Asset and Configuration processes, policies and procedures are well understood, effective and operating within defined control limits.
  • Partner with the IT Asset and Configuration Global Process stakeholders to identify and recommend both process and technology automation improvements to the current state processes.
  • Establish and monitor quality controls supporting the IT Asset management processes and associated subprocesses.
  • Respond to IT Asset and configuration information inquiries ensuring information is timely and accurate.
  • Independently resolve tickets within SLA Adheres to standard operating procedures/work instructions.
  • Provides inputs to modify/update/design standard operating procedures / work instructions.
  • Follow the escalation process Follow the shift hand-over process Update the knowledge base.
  • Coaching freshers to be independent.
  • Coaching analysts for correct routing of tickets, capturing critical information Technically upgrade across versions of the environment when required.
  • Managing independent shifts.
  • Complies to regulatory requirements Participate in CoE meetings - sharing and acquiring knowledge Participate in Sev1/ Bridge calls.
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