Lead support consultant

Madurai, Tamil Nadu, in
Company: Aptean
Category: Computer and Mathematical Occupations
Published on 2021-08-04 10:06:22

Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!!
Aptean provides very specific industries with very specific ERP, supply chain management, and customer experience solutions. In today’s fast-paced, highly competitive economy, organizations don’t have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds – with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo. That’s why over 7,000 highly specialized organizations in more than 20 industries and 74 countries rely on Aptean to streamline their everyday operations.
Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean’s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve.
Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market.

Key Responsibilities:

  • Provide friendly, high-quality customer service for our clients
  • Receive client inquiries via phone and email regarding product functionality or problems
  • Assist in researching and troubleshooting efforts, including escalations
  • Develop and communicate solutions back to clients within established timelines
  • Provide application and process training to customers
  • Document detailed problem descriptions and resolutions that are provided to the client
  • Required Qualifications:

  • Degree or certificate in a business or computer related field having experience in accounting software, ERP systems and inventory distribution.
  • 5+ years’ experience in customer service
  • · Should have good experience with accounting modules in an ERP software. They should be familiar with Accounts Receivable(AR), Accounts Payable(AP), Trial Balance, General Ledger(GL), End Of Period Posting, Period Closing activities etc.

  • Excellent communication and customer focus skills (verbal and written); ability to work with end users and stakeholders on issues and questions
  • Experience in SQL Server Tools, Software Installations, and Software application support.
  • Experience with product support i.e. troubleshooting issues over customer environment, setting up environment locally to reproduce, and applying service pack or patches to customer’s environment.
  • Familiarity with IIS and web portals.
  • Preferred Qualifications:

  • Computer science graduate with exposure to coding language
  • Familiarity with HTML, EDI, Mobile Scanners, ODBC
  • · Familiarity with Windows based products including SQL Server Management Studio (SSMS), Microsoft Visual Studio, Microsoft Team Foundation, and Microsoft SQL Server

    · Experience using the Microsoft Office Suite with strong Excel capabilities

  • Experience with software installations
  • Experience with software application support

  • If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today!

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