Process Advisor

Chennai, Tamil Nadu, in
Company: Barclays
Category: Business and Financial Operations Occupations
Published on 2021-06-20 10:15:07

What will you be doing?

 Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy
 Adhere to quality control discipline, procedures and checks at all times 
 Day to day query resolution, with upward escalation of more complex queries to the management team
 Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage 
 Assist team manager in administration of the section, including organizing workflow, queue management & query resolution
 May be involved in the retrieval and distribution of information, either on paper or any other electronic medium
 Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews

What we’re looking for:
• relevant experience
• Under-Graduate/Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
• Experience of working in BPO/KPO 
• Flexibility in hours of work and ability to work changing shifts patterns

Skills that will help you in the role:
• Familiarity with procedures, policies, products and services of a financial organisation
• Knowledge of related risk and audits
• Ability to work within deadlines/customer demand

Where will you be working?

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