Process Developer - Procurement

Hyderabad, Telangana, in
Company: Genpact
Category: Office and Administrative Support Occupations
Published on 2021-06-20 10:12:05

Responsibilities


•Process purchase requisition and supplier-set up
•Handling email inquiries from internal customers, as well as external vendors. Delivering professional, useful, high quality service and assistance before, during, and after the customer's requirements are met
•Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
•Develops communication between customers to have a smooth transaction
•Ability to perform and resolve query of a customer to build a better relationship
•Monitor generic email box for incoming queries and acknowledge them as per SLA
•Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow up purposes
•Follow up with requesters/co-functional teams to provide quicker resolutions
•Follow up with Suppliers/Vendors wherever required
•Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
•Transfer/Raise inquiries to appropriate teams for resolution

Qualifications we seek in you

Minimum qualifications
•Graduation in Commerce (B.Com)
•Relevant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable
•Excellent Communication Skills - Written and Spoken
•Customer Management Skills
•End to End understanding of Procurement activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)

Preferred qualifications
•Proficient with MS Excel
•Understanding of Procurement/Supplier Set-up Concepts
•Familiarity with WorkDay and Coupa will be an added advantage

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