Mumbai, Maharashtra, in Computer and Mathematical Occupations
See the latest jobs before others do!
Create a job alert for Latest Jobs in in
In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.
At Kroll, your work will help deliver clarity to our clients’ most complex governance, risk and transparency challenges. Apply now to join One team, One Kroll.
Support of Application Stack hosted in AWS and Azure Cloud environments, on-premise and 3rd Party Data Centers.
Provide rotational and out of hours support as needed on an on-call basis
Handle testing, changes, deployment on dev, stage and production environment within SLAs
Identify new processes or modify existing processes to improve efficiencies in the support and monitoring of the department’s Application suite
Assume responsibility for bug fix and small change requests on specified Applications
Additional development activities anticipated (NB: whilst development opportunities are anticipated once the team is established, this is NOT a development role)
Ensure that the team follow company standards and industry best practice approaches to Development activities
Continuously evaluates the design, functionality and performance of supported Applications and makes thoughtful and significant recommendations for improvements
Ensure Transition and Support documentation is fit for purpose, to a high standard and kept up to date
Perform other duties as required
Bachelor’s Degree in Computer Engineering, Computer Science or Equivalent
3 years + experience in an Application Support Environment
Practical experience of transitioning Apps into a Production Support environment
Excellent communication skills (verbal and written), organizational and prioritization skills
Should have Experience of Source Control and Release Management tool sets (i.e. TFS) and adherence to SDLC standards. Development using Agile / Scrum methodologies, testing best practice and SDLC documentation Creating support, development standards and associated documentation Cloud Computing Practices and AWS/ Azure terminology, technology and concepts Knowledge of ITIL ITSM best practices (i.e. Service Transition, Incident, Change and Problem Management) and ITSM toolsets Knowledge of ITSM and Bug Management platforms (i.e. ServiceNow, Jira) Python an advantage Familiarity with Docker and Kubernetes preferred an advantage