Service Desk Management

Bengaluru, Karnataka, in
Company: Accenture
Category: Computer and Mathematical Occupations
Published on 2021-06-24 22:04:16

Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com
  • Project Role :
  • Project Role Description :
  • Management Level : 12
  • Work Experience : 1-2.5 years
  • Work location : Bengaluru
  • Must Have Skills : Service Desk Management
  • Good To Have Skills : Service Desk Voice Support
  • Job Requirements :
    Key Responsibilities : 1Respond to the incidents reported by customer through voice, email, chat and Self Service Identify, investigate and diagnose the issue, resolve or assign the incident to right assignment group.3Provides resolution to customer based on in scope processes4Follows the incident life cycle as defined by process
    Technical Experience : 1Incident management and usage of ticketing tools Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills31 to yrs. of experience4Minimum 1 yr. of experience in Service desk or IT help desk supporting US or UK customers
    Professional Attributes : 1Excellent verbal and written communication skills with email etiquette Good problem solving and analytical skills3Excellent customer service skills
    Educational Qualification : 1Bachelor’s degree or 3-yr. diploma Good to have ITIL, technical certification
    Additional Information : 14x7 Support 9.5 Hr. Shift35 days working per week4Weekly offs based on roster
  • Qualifications

    15 years of full time education

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