Gurgaon, Haryana, in Computer and Mathematical Occupations
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About IP Optical Networks Our IP/Optical Networks business group (ION) includes IP, optical and network automation technologies and related services sold to our communication service provider customers as well as adjacent markets including webscale companies and enterprises. Our comprehensive wide area networking (WAN) solutions enable our customers to build and operate automated, secure, and high-performance networks at massive scale – helping to interconnect people and things from any broadband access modality to – and among - edge clouds, central clouds, the Internet, and other services and data centers. Job Description
The Technical Project Manager (TPM) supports end to end technical delivery management of ION integration/deployment projects/activities, from offer preparation through deployment activities up to customer acceptance. TPM is responsible for high quality and on-time delivery of all technical deliverables of the Customer Project. TPM serves as key point of contact representing Customer Engineering to the customer and internal groups. Supports all technical aspects of the project and delivers high customer satisfaction of ION products and solutions. TPM works closely with all technical resources (NW Designer, Consulting engineers and Integration/implementation engineers) for technical deliverables. Must manage the details of overall deployment project schedules, quality, and deliverables. High project management skills and technical aptitude required. Involves extensive interaction with Pre-Sales, TAC/ TEC/Support Organization, Project/Program Management, Product Line Managers, R&D, Services, and other members of cross-functional teams focused on the support and delivery of customer programs. High interaction across business groups and delivery co-ordination with Global Services/other BGs.
Job Responsibilities & Competencies
Serves as a member of the ION Customer Engineering TPM team, assigned to customer ION projects as required for on-time, quality delivery of technical deployment projects.
Supports end to end delivery management of integration/deployment technical deliverables for ION Customer Engineering. Owns communication, scheduling, resource management, change management, risk mitigation, escalations, and all other areas of integration/deployment technical delivery.
Identifies the Company’s internal owners of customer’s service and/or quality issues.
Builds, leads and facilitates teams to address quality issues.
Facilitates development and deployment of corrective actions to address customer’s issues.
Drives customer issues with company product, architected solution and or service quality to resolution by tracking, reporting and escalating. Communicates solutions, identifies solution components and owner action item commitments and sets resolution timelines.
Identifies roadblocks to customer satisfaction and quality issue resolution. Reports roadblocks to Program Management and the resolution team members.
Work to optimize the technical solution and identify change orders/up-scopes through change management process.
Provides overviews of current customer service issues and status of resolution to upper management/stakeholders on short notice – Accountable for timely and accurate communication on all aspects of the technical deployment project.
Validates the workload involved and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation, induction, release and expertise needed.
Prepares/Contributing and Supporting the PM to provide a comprehensive deployment status report for project stakeholders on a regular (weekly) schedule.
When required, provide support for deployment activities by attending maintenance window work to manage the team and deliverables. Weekend work may be required.
Travel required (<25%), both domestic and international (passport required).
Required Skills and Experience:
Bachelor’s Degree in Electrical or Computer Engineering or equivalent related experience in a technical field.
In-depth knowledge of network architecture, products, tools, and processes.
Five or more years of demonstrated experience in hands-on Network Design, Integration/Deployment, technical support, or NPI/FOA.
Desired Skills and Experience:
Knowledgeable on Virtualization, SDN & NFV concepts and related technologies.
Knowledgeable on E2E Mobile Solutions, Mobile & Packet Core concepts and related technologies.
Knowledgeable on scripting and mastering programming languages and techniques.
Knowledgeable on Network Management Systems, networking concepts and related technologies.
Hands-on experience including design, build, deploy, trouble-shooting & fault-finding, etc.
Nokia SRA/Virtuoso, Cisco CCIE, Juniper JNCIE or equivalent Certification are a plus.
Linux/Unix shell and datacenter networking knowledge
PMP Certification or demonstrated plan to acquire PMP within 1 year
Nokia IP Router portfolio - 7x50 XRS/SR/ESS/SRa and 7705/7210, Nuage portfolio
Social Skills (behavior, attitude, language knowledge, …):
Proven record in customer focus
Demonstrates initiative & participates in problem solving
Proven presentation skills
Eager to learn, willing to invest in continuous learning
Fluent in English – written and verbal communication
Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves.