Technical Specialist - LIS & Remisol

Mumbai, Maharashtra, in
Company: Beckman Coulter Diagnostics
Category: Healthcare Practitioners and Technical Occupations
Published on 2021-08-03 10:06:59

Job Summary.

Technical Specialist will be responsible for ensuring high quality service response and coordinate field service for any escalated issues by setting up action plan / Telephone Support / On site visit for effective its closure.

.Technical Specialists will conduct Trainings , workshop ,on field visit to enhance competency of FSE specific to LIS & Remisol.

Technical Specialist will be responsible for tracking Remisol installations, Support TLA installations & following various objectives in its heading.

Specific to Remisol & TLA :

Technical Specialist will be trained on Remisol & Integration platform

Remisol : Beckman Coulter SW & HW which integrate BC systems and also has capability to integrate other than BC products capturing patient data to produce reports.

TLA (Total Lab Automation) : This is Integrated System which has multiple BC products connected as per Client’s requirement. Remisol is SW/HW which drives TLA with protocol sets as per requirement.

Selected candidate will be trained on above BC products.

However domain knowledge of Lab Integrated System ( LIS ) & IT (SW/HW) are required for this profile

Duties and Responsibilities:

  • Onsite Integration of Lab Instruments/Automation System through Middleware SW & Hardware.
  • Respond to field timely for critical issues, Escalations on LIS & Remisol
  • Two way discussion with Stake Holders & Client on specific requirements for Installation of Remisol & TLA
  • Actively involved in Installation of TLA
  • Ready to Travel across India on short notice to handle critical Technical Issue / Escalations
  • Gather customer information and determine the issue by evaluating / analyzing the symptoms
  • Resolve hardware / software related issues in coordination with FSE, RSM, Sales, Applications
  • Develop Trouble shooting guide / Create repository for critical issue & resolutions
  • Provide Tools, Tech Updates to field Team
  • Create Tracking mechanism for all escalation with action plan for effective closure
  • Level-3 technical support / redirect to appropriate resources. Escalate further to Level2 /BU as appropriate
  • Innovate new Techniques / Solutions that can impact in improving Client delight 
  • Conduct Trainings, Workshop , on-site Training to enhance FSE competency

    Abilities

  • Ability to speak / write clearly in English and Hindi or any other language
  • Knowledge of customer service practices
  • Phone etiquette
  • Technical Knowledge of Dx Instruments
  • Knowledge of relevant software applications /equipment .

    Most Important Competencies Required:

  • Teamwork - must be able to work and collaborate with other employees
  • Self Learner
  • Ability to influence others - must be able to inform, convince, and persuade others to action on key initiatives
  • Results orientation - must deliver results
  • Technical excellence - must possess the technical skills necessary to be seen as credible within the group
  • Communication—must be able to effectively communicate in both written and verbal forms
  • Customer Focus
  • Sense of Urgency
  • Qualification and Experience :

  • B.E (IT / Electronics) /B Tech /M Tech or equivalent with at least 3years of Work experience on LIS Integration in IVD or Similar field
  • IT solutions / LIS Certification
  • Domain Knowledge of TCP/IP, ASTM, Serial port, FTP
  • Experience in Health care Domain (LIMS and HIMS),HL7, ASTM,EDI,API and other integration technologies, gathering requirements, technical analysis and design,
  • Handled Lab Automation & Integration
  • Personal Traits :

  • Self-sufficient
  • Enthusiastic
  • Team orientation (knows when to lead and when to follow)
  • Lives the “continuous improvement” philosophy and can drive change successfully
  • Non-political
  • Logical and creative thinker
  • Poised, strong personal impact
  • Confident
  • Ability to influence others – credible 
  • Facilitation and communication skills
  • Organization

  •  BCIPL, Dx , Reporting to Technical Support Manager
  • Primary Location: Mumbai/ Bangalore /Delhi / Chennai/ Hyderabad
  • Job Function: Technical Specialist
  • Schedule: Full-time
  • No of positions : 1
  • When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

    At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

    If you’ve ever wondered what’s within you, there’s no better time to find out.

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