Mumbai, Maharashtra, in Healthcare Practitioners and Technical Occupations
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Technical Specialist will be responsible for ensuring high quality service response and coordinate field service for any escalated issues by setting up action plan / Telephone Support / On site visit for effective its closure.
.Technical Specialists will conduct Trainings , workshop ,on field visit to enhance competency of FSE specific to LIS & Remisol.
Technical Specialist will be responsible for tracking Remisol installations, Support TLA installations & following various objectives in its heading.
Specific to Remisol & TLA :
Technical Specialist will be trained on Remisol & Integration platform
Remisol : Beckman Coulter SW & HW which integrate BC systems and also has capability to integrate other than BC products capturing patient data to produce reports.
TLA (Total Lab Automation) : This is Integrated System which has multiple BC products connected as per Client’s requirement. Remisol is SW/HW which drives TLA with protocol sets as per requirement.
Selected candidate will be trained on above BC products.
However domain knowledge of Lab Integrated System ( LIS ) & IT (SW/HW) are required for this profile
Duties and Responsibilities:
Onsite Integration of Lab Instruments/Automation System through Middleware SW & Hardware.
Respond to field timely for critical issues, Escalations on LIS & Remisol
Two way discussion with Stake Holders & Client on specific requirements for Installation of Remisol & TLA
Actively involved in Installation of TLA
Ready to Travel across India on short notice to handle critical Technical Issue / Escalations
Gather customer information and determine the issue by evaluating / analyzing the symptoms
Resolve hardware / software related issues in coordination with FSE, RSM, Sales, Applications
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
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