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Toppr

Program Associate

Hyderabad, Telangana, IN
FULL TIME

Company: Toppr

Category: Management Occupations

Published on 2022-05-18 08:47

India Knowledge- Full time

Toppr is India’s leading ed-tech company with a mission to make learning personalized. Our adaptive after-school learning app for classes 5th to 12th is used by over 20 million students.Along with the learning app, our School Operating System (School OS) and the recently launched Toppr Codr product, provide students with the complete in-school, after-school, and co-curricular learning ecosystem. We have the widest syllabus coverage with over 20 subjects, 20 boards, and 60 exams. We believe each child is unique with distinct learning needs. We are building Toppr as an adaptive platform to increase engagement, optimize learning and improve outcomes for all students. Toppr was started in 2013 by IIT Bombay alumni Zishaan Hayath and Hemanth Goteti and is backed by venture capital firms like SAIF, Helion, Eight Roads, Kaizen and Foundation Holdings.

Roles and Responsibilities:

The position will be responsible to managing shift operations of 24X7 platform , coordinate with Subject matter experts , Freelancer to provide excellent customer experience

Responsibilities include

  • Monitor and maintain First response time to customers /students in the shift
  • coordinating with SMEs and freelancers in the shift
  • Work will involve rotational shift 24x7
  • Achieve and maintain KPIs during the shift

Skills:

1 year of operations, operational excellence , Stakeholder management

Ability to work effectively in a dynamic environment, manage multiple priorities, and reliably get things done on-time

  • Must be able to deal with ambiguity and make decisions with imperfect or inadequate information
  • Must have excellent analytical skills with a high level of proficiency in Excel and other Microsoft Office programs
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