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Salesforce Marketing Cloud & Service Cloud Technical Lead

Thiruvananthapuram, Kerala, IN

Company: Tryzens

Category: Management Occupations

Published on 2022-04-22 04:01

Job Purpose/Primary Objective:

You will be part of our rapidly growing Salesforce practice helping to shape and deliver the right outcomes for our clients. Working with our wider Salesforce practice you will deliver market defining Salesforce projects across various Salesforce Clouds. You will operate across the project lifecycle from discovery through to development, test, training, and post implementation support.


Development of client solutions

  • Participate in the discovery phase and provide an estimation of the business requirements.
  • Planning and coordinating with internal and external stakeholders to ensure project execution as per technical and functional specifications.
  • Reviewing technical requirements and adapting those into a application.
  • Communicating with end-users to fully understand client expectations.
  • Participating in and leading code-review sessions to identify potential project bottlenecks and suggest solutions.
  • Engagement in technical design discussions, requirement analysis, database design, coding, testing, implementation and maintenance of Salesforce and associated software applications.
  • Managing technical delivery of integrations and custom extensions.
  • Providing hands-on support in software/application architecture, development, design, independent analysis, and problem resolution.
  • Overseeing development, design, UI, and technology integration efforts for the effective completion of a project.
  • setup, configuration, customization, data Migration and deployment of applications to platform
  • Providing guidance to clients and developers over technology, processes, and applications while updating them on regular project-related developments. Effectively troubleshoot production issues
  • Train and integrate new team members and proactively support the continued

development of existing team members.

  • Build and promote a positive working environment for the team.
  • Effectively manage team members in line with company policy and procedures,

including performance, development, disciplinary, and conflict resolution with

effective feedback


  • Supporting Presales during the development of new business with new or existing clients


  • Participate in recruitment activities where necessary.
  • Maintain certification in selected salesforce products

Essential Skills & Experience

Selection Criteria (Qualifications/Skills/Experience)

  • A bachelor’s degree or equivalent.
  • Team player with excellent collaboration skills, with a fantastic can-do attitude.
  • Self-driven, with an aptitude to learn and keep up with the latest in Salesforce.
  • Must have excellent written and verbal communication skills.
  • A minimum 4 years’ experience developing on the Salesforce platform including:
  • Declarative Salesforce (i.e., Validation Rules, Process Builders, Lightning Flows)
  • Proficient in SOQL and Apex (Triggers, Async Apex, Custom Controllers)
  • Experienced in SFDC Customization using Visualforce, Lightning (Aura and LWC)
  • Hands-on experience in Integrating with REST and SOAP based Web Services.
  • Create good unit tests that provide more than just code coverage.
  • A solid understanding of Salesforce best practices and governor limits
  • Produce code that is easy to read and maintain.
  • Working experience with Bitbucket and continuous delivery pipelines
  • Break a large problem into smaller deliverables that we can ship quickly to get important feedback from customers.
  • A minimum 2 years of Hands-on Salesforce Marketing Cloud configuration experience
  • MC Roles & Permissions, Business Units, Reply Mail Management, SAP, IP Warming Strategies
  • Reports - Send Logs, Data Views
  • Data Extensions - Data Types, Publication Lists, Suppression Lists, SQL
  • Triggered Automations and Scheduled Automations
  • Content Builder, Journey Builder, Contact Builder
  • Cloud Pages, Email templates
  • Hands-on experience in AMPScript and SSJS.
  • Familiarity with HTML, XML, CSS, and JavaScript
  • Marketing Cloud Connect and Synchronized Data Extensions
  • An active Trailblazer Profile.
  • Proven track record in software development environments and experiences of end-to-end project lifecycles.
  • Proficient in co-coordinating with teams and clients across different time zones.
  • Experience with typical Salesforce Marketing and Service Cloud implementations
  • Familiar with JIRA, Confluence, MS Outlook, Word, Excel, Visio, and Project
  • Overall, 7 to 12 Years of IT experience.

Desirable Experience & Knowledge

  • Good knowledge or development experience in HTML, JavaScript, CSS, AJAX, or equivalent JS Framework
  • Marketing Cloud Developer Certification
  • Wider Salesforce certification in other Clouds like Sales Cloud, Service Cloud
  • Experience in developing solutions on Salesforce Lightning Communities, Salesforce B2B Commerce, Salesforce Marketing Cloud
  • Prior experience in developing SPA using JavaScript Framework along, hands-on with HTML, CSS


  • Extremely competitive remuneration package
  • Technical training and certification
  • Flexible working hours
  • Food and gift vouchers
  • Work in a team of bright, friendly and cooperative people
  • Health insurance and Term insurance
  • Great work-life balance and 35 days annual leave
  • Interest free salary loans
  • Fresh fruit and snacks in the office
  • Regular team events
  • A positive and fun environment