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Enable Professional Services

ServiceNow Developer (ITOM)

Noida, Uttar Pradesh, IN

Company: Enable Professional Services

Category: Computer and Mathematical Occupations

Published on 2022-05-22 09:56

About Us:

· CRN Magazine Fast50 Ranking 2017-2019

· Asia Pacific & Japan 2020 ServiceNow Elite Partner of the Year

· Top 25 Hottest Places to Work

Enable is a pure-play ServiceNow consultancy—100% dedicated to the delivery of ServiceNow advisory, consulting and delivery services. With more than 250 consultants in our ServiceNow practice, we’re the most qualified, certified and capable ServiceNow partner in the APJ region.

Our focus is enterprise service management, and we have deep knowledge of and experience in digital and business transformation. Enable has dedicated practices in Customer Service Experience, IT Transformation, Employee Service Experience and Integrated Risk Management. We also have Innovation and Organizational Change Management practices that are intrinsic to everything we do.

We are headquartered in Australia, with offices in Singapore, Hong Kong, Thailand and Malaysia, plus centres of excellence in India.

Role Summary:

Enable is looking for a talented ServiceNow Developers, with strong implementation, administration and support skills with the ServiceNow platform ITBM Module . The ServiceNow Developer role will work closely with our external clients and internal technology project teams to achieve this outcome within the Agile Methodology.

You will have technical prowess to deliver successful outcomes for our customers, ideally a technologist at heart, who enjoys understanding the depths of the platform and view coding as a hobby outside of work. You will be proactive and pragmatic, with excellent analytical and problem-solving and exceptional verbal and written communication skills. Enable invests in our people and their growth, so you should expect a challenge.

Enable will motivate you to go further and experience new areas to strengthen your capabilities as a consultant - always with the support of your peers, mentors and leaders.

Main Responsibilities:

Proven experience implementing ITSM plus ITOM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management Change Management, Configuration Management and other ITIL process areas

Experience working with ServiceNow

Understanding of the project delivery lifecycle and processes

Practical experience in creation or modification of the relevant ITSM & ITOM toolset components

Experience implementing ServiceNow Service Catalog and CMS (Content Management System)

Integrating ServiceNow with other company applications.

Experience with scripting languages (JavaScript, Perl, UNIX shell scripts)

Skills Matrix:

Minimum of 3 years’ experience across ServiceNow Design and Development (ITSM + ITOM) within a client facing environment

Experience in presenting to an audience on technical aspects of the platform and in a specific domain

Present business acumen, be analytical minded, while focusing on problem-solving

Must be a dynamic team player & demonstrated strong leadership abilities

Enterprise/large Service Management implementation experience

Solid experience in requirements gathering, including experience in creating process documentation, solution designs and detailed requirements

Proven experience in defining and deploying 'to be' Continual Service Improvement processes and in identifying solutions from a people, process and technology perspective

Hands on experience beyond ITSM into ITOM, Project Portfolio Management, HR Management, Field Service Management

Certified implementation consultant across ITSM and ITOM, at a minimum 1 other implementation certificate

Experience across multiple ServiceNow releases ideally from Kingston to most recent release, ability to clearly articulate release updates and impacts to customers

Experience across Waterfall and Agile project methodologies

Proficiency in scripting including JavaScript, CSS, HTML, Angular and REST API integration experience

Providing platform insight and forward thinking on ServiceNow upgrades, new releases, future ServiceNow roadmap

Qualifications & Certifications:

IT Degree or relevant tertiary education in Computer Science

ServiceNow CSA + CIS ITSM + 1 other product CIS

ServiceNow sales & presales accreditation in 2+ Product lines

ITIL Foundation Certified

Bonus Points:

Additional ServiceNow certifications including - ServiceNow Suite Certified

Exposure to/general understanding of ServiceNow licensing

The Enable Way: Passionate, Pragmatic & Committed

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